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Small Business Kits
Business Strategy
Business Strategy

This module concentrates on the unique selling proposition (USP) and the team of people required to deliver on that promise.



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Getting The Most Out Of Your People
Getting The Most Out Of Your People

This module focuses on how to develop a performance benchmarking system for your team as a method of getting the most out of your people.



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Getting More Of The Right Customers
Getting More Of The Right Customers

This module concentrates on defining a target market and gives strategies on how to reach that market.



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How To Turn Lookers Into Buyers
How To Turn Lookers Into Buyers

This module talks about handling different types of enquires including phone calls, walk-ins and promotional events.  It also covers the important aspect of outbound communication including phone scripts, quoted, mail outs and internet.



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Image And Branding
Image And Branding

This module defines image and branding and their relevance to a business.



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Increasing The Average Sale Value
Increasing The Average Sale Value

This module covers in depth up-selling or cross-selling techniques as well as explaining in detail the power of packaging.



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Increase The Number Of Times Your Customer Buys
Increase The Number Of Times Your Customer Buys

This module shows how to calculate the value of a customer and explains how to set up a strategy for back-end selling including direct mail, email, faxing and telemarketing.



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Increasing The Profit Per Sale
Increasing The Profit Per Sale

This module shows how to calculate the gross and net dollar profit per sale as well as the gross and net percentage profit per sale.



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One Hour Business Plan
One Hour Business Plan

This module is a great starting point for a business that doesn't have a current business plan in place.



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Systems
Systems

This module is extremely comprehensive and shows how to identify, document, test, teach, update, control and track and measure your systems.



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